Returns & Refunds

Last updated: 9 September 2026 · Applies to purchases from the MSC Shop at absoc.uk/shop, sold by the Muslim Student Council ("MSC", "we").

1. Our policy

All sales are final. We do not offer refunds or exchanges for change of mind, ordering the wrong size, or any other reason. Please check sizes and details before you order — the size guide and product details are on every product page.

2. Faulty, damaged or wrong items

If something arrives damaged, faulty, or is not what you ordered, email secretary@themsc.co.uk within 14 days of delivery with your order reference and a photo. You can have a full refund, or a replacement if we have one. We cover the return postage for faulty or wrong items.

3. How refunds are paid

Refunds go back to the card or payment method used at checkout, through Stripe. They usually appear within 5–10 working days of us issuing them, depending on your bank. We cannot refund to a different card or in cash.

4. Events cancelled by us

If an event you bought a ticket for is cancelled by the MSC, the ticket is refunded in full. If it is rescheduled, your ticket is valid for the new date; if you cannot make the new date, tell us within 14 days of the announcement and we will refund it.